Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We put our name on every job we do in Chester, and we’ve been doing it since 1999. Wendell Pike started Top Hat Chimney with one rule: if it isn’t done right, we come back and make it right. That’s not a slogan. It’s the 90-Day Done Right Promise, and it’s stamped on every single job we complete. If something we touched isn’t working the way it should within 90 days, one call to (804) 392-9342 brings Wendell or his crew back. No arguments, no runaround, no “let me check with the office.” Just a fix, at no additional cost to you.

Call (804) 392-9342

What’s Covered

• Workmanship on every service. From a chimney sweeping to a full liner rebuild, the work we do is covered by the 90-Day Done Right Promise, in writing, on your invoice.
• Parts and materials we supply. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind the way they’re put in. If our installation fails inside the promise window, we redo it.
• Cleanup after the job. A chimney sweep is a dirty job, but your living room shouldn’t look like it. We lay down protection before we start and leave your hearth the way we found it, minus the soot.
• An honest arrival window. When you book with us, you get a real time frame, not a four-hour shrug. And if the schedule slips, you get a call before the truck is late.
• The price on the phone is the price on the invoice. No surprises, no “while we’re in there” upsells. The number you hear before a tool comes off the truck is the number you pay.
• Camera proof of every recommendation. We don’t tell you a liner is failing or a crown is cracked without showing you footage from inside your flue. You see it, we explain it in plain English, and then you decide.

Our Satisfaction Promise

Here’s how it works if you’re not happy. You call (804) 392-9342, a live person answers, and you tell them what’s wrong. That part matters to us: no voicemail box, no call center, no ticket number. Wendell may well be the one picking up. We schedule a return visit, the same crew comes back, and we fix it. If it’s inside 90 days and it’s on us, there’s no charge. Period.

We also offer a free second opinion on any written estimate from another company. If you’re on the fence about a repair quote, bring it to us. We’ll look it over honestly. Sometimes that means telling you the other guy is right, and your chimney work can wait. We’d rather earn the next job by being straight with you than pad this one.

The 90-Day Done Right Promise isn’t fine print. It’s on the paperwork, signed, every time. Ask anyone on your street who’s used us. Wendell runs into people at Food Lion and the hardware store all the time, and he wants those conversations to be friendly.

Licensed & Insured Backing

A guarantee is only as good as the company behind it. Top Hat Chimney is licensed and insured, with a published address in Chester. That means when we say we’ll stand behind the work, there’s an actual business with an actual owner behind the words. Wendell puts his name on the work, and he lives where you live. He’s not a franchise that rotated in last spring and will rotate out next fall.

Insurance matters in chimney work. Anyone who has spent time around flues knows the risks: structural repair up top, gas connections, the occasional surprise inside the masonry. You want a crew that is covered, and you want to know that coverage is real. We carry it, and we’re glad to show proof before we start.

Beyond the paperwork, every technician who comes to your door in Chester is background-checked and uniformed. The sweep who shows up should be someone you feel comfortable letting into your home. That’s part of the guarantee too.

What We Don’t Guarantee

We don’t guarantee things that aren’t true. We won’t promise your chimney will never need sweeping again. It will, because you burn wood, and wood makes creosote. First-degree creosote is a brush job. Third-degree is a glaze. Catch it early, and it’s a sweep. Let it build, and it’s a bigger conversation. We’ll tell you which one you have, with camera footage, every time.

We don’t guarantee the weather, the county inspector’s mood, or that your masonry from 1974 was built to modern code. What we guarantee is that the work we do is done right, and if it isn’t, we make it right.

How to Reach Us if Something’s Off

Call (804) 392-9342. A live person answers, day or night. Tell them what’s going on, and we’ll get it sorted. If it’s covered by the Promise, it’s free. If it’s something new, we’ll give you an honest price before any work starts. And remember: seniors and veterans always get 10% off, repairs over $200 take $40 off, and if you’re inside the county, there’s no trip charge.

Frequently Asked Questions