What Chester Homeowners Say About Top Hat Chimney
Wendell Pike started Top Hat Chimney in 1999, and the reviews you’ll read here come from the same neighborhoods you drive through every day. We don’t buy reviews, and we don’t trade discounts for kind words. What we do is show up on time, explain what we found in plain English, and back every sweep and repair with the 90-Day Done Right Promise. That’s how a chimney company lasts 29 years in Chester when franchises come and go. Here’s what your neighbors actually say.
Recent Reviews
They came out to sweep our fireplace before the first burn of the season and found a cracked flue tile we would have never known about. Wendell showed us the camera footage on the spot, told us what he’d fix now and what could wait, and the price he quoted on the phone matched the invoice. No surprises.
Shanice E., Chester
The last company told my wife we needed a new liner, so I called Top Hat for a second opinion. The free second opinion saved us about two thousand dollars. They ran a camera down the flue, showed me the footage, and said the liner had years left. That kind of honesty is rare.
Justin T., Colonial Heights
They swept two fireplaces in our house and the whole thing took maybe two hours. The sweep who showed up was in uniform, background-checked, and actually gave me a real arrival window instead of the usual “somewhere between eight and never.” He even called when traffic pushed him ten minutes behind. We’ll use them every year.
Simone E., Chester
I’d been burning fires for six years without ever having the chimney cleaned. Big mistake. They pulled out what felt like a bucket of creosote and showed me the camera view before and after. Wendell himself walked me through what first-degree creosote looks like versus the glazed third-degree stuff, and he didn’t talk down to me once. Booked again for next year on the spot.
Travis V., Richmond
Our chimney cap had rusted through and birds were getting in. Top Hat gave us a flat price before any tool came off the truck, replaced the cap with one from Copperfield, and even knocked $40 off since the repair was over two hundred. The 90-Day Done Right Promise is real, in writing, on the invoice. Good people.
Shanice E., Chester
Wendell came out himself on a Saturday. I called expecting a voicemail and a live person answered at 7 a.m. He cleaned the chimney, replaced a crumbling crown, and pointed out that our firebox needed some attention before it got worse. The total was exactly what he quoted over the phone before I even booked the job. Ask anyone on your street about this crew.
Justin T., Hopewell
Why Customers Trust Us
The reviews above point to the same handful of things: we show up when we say we will, we show you proof before we ask for a dime, and the price quoted is the price paid. That’s not an accident. Wendell built Top Hat Chimney in 1999 on a simple rule: treat every chimney like it belongs to someone you’ll see at the grocery store on Saturday. The 90-Day Done Right Promise is stamped on every job in writing, and if it’s not right, one call brings Wendell back. The techs are background-checked, uniformed, and they work with trusted brands like DuraFlex, HeatShield, and Olympia Chimney. Seniors and veterans always get 10% off, any repair over $200 takes $40 off, and the second opinion on a written estimate is free. Call (804) 392-9342 and a live person answers, day or night. We’ll schedule your sweep, give you the real price upfront, and let the camera footage speak for itself.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Chester since 1999.